Shipping policy

M3CHS is a trading name of DPF-Professionals Ltd. Registered in England and Wales, company number 15841813. Registered office: Old Police Station, Church Street, Swadlincote, DE11 8LN, United Kingdom. VAT number: GB476928336.

Last updated: 9 October 2026.

UK delivery

We currently deliver to addresses in the United Kingdom, subject to the delivery options available for your address and products at checkout. Standard online international delivery is not currently offered.

Delivery charges and free delivery

Standard UK delivery is £14.99 excluding VAT per order (£17.99 including VAT at 20%) unless a different product-specific service or charge is clearly shown before purchase.

Free standard UK delivery is applied automatically to qualifying orders with a product subtotal of £350 or more, excluding VAT and delivery. No discount code is required. Product and order discounts may affect the qualifying subtotal. The final delivery charge, applicable VAT and any discounts are shown before payment. If an advertised qualifying order is not receiving free delivery, contact us before paying so we can check it.

Delivery estimates

Standard delivery is normally estimated at 3–5 business days unless a different lead time is shown on the product page or confirmed for your order. Business days are Monday to Friday, excluding public holidays. Made-to-order equipment, supplier availability and specialist delivery can affect lead times. Next-day delivery applies only where a qualifying service and its conditions are expressly confirmed for your order; membership alone does not guarantee it.

Estimates are not guaranteed delivery dates unless we expressly agree a guaranteed service. If a material delay becomes apparent, we will update you and discuss the available options. Contact us if an order has not arrived within a reasonable period after its estimated date.

Supplier dispatch and tracking

Some goods are dispatched directly by our suppliers. An order may come from more than one warehouse and arrive in separate parcels. We remain your seller and contact for delivery issues. Tracking will be emailed where available. Please give a complete, accurate delivery address and tell us promptly if it needs correcting.

Loss, damage and missing items

If a parcel arrives damaged or incomplete, contact sales@m3chs.co.uk with your order number and photographs where available. Keep packaging and report visible damage promptly so we can investigate with the carrier or supplier. These requests do not remove rights that apply by law. Where we arrange delivery, we remain responsible for dealing with loss or damage before the goods reach you or your nominated recipient.

For returns and faulty-goods claims, see our Returns and Refunds Policy.

Email: sales@m3chs.co.uk. Telephone: 07497601971. Trading address: Unit 6 Rink Way, Swadlincote, DE11 8JL, United Kingdom.