M3CHS is a trading name of DPF-Professionals Ltd. Registered in England and Wales, company number 15841813. Registered office: Old Police Station, Church Street, Swadlincote, DE11 8LN, United Kingdom. VAT number: GB476928336.

Last updated: 9 October 2026.

Trade returns and refunds

These arrangements apply to purchases made for business purposes. We offer eligible business customers a voluntary 30-day return policy for unwanted goods. Faulty, damaged or incorrectly supplied goods are handled separately below; the conditions for unwanted goods do not remove rights that apply by law.

Unwanted goods: request within 30 days

Email sales@m3chs.co.uk within 30 days of receiving the goods, giving your order number and the items you wish to return. Eligible goods must be unused, unopened, complete and in their original packaging, in a condition suitable for resale, with proof of purchase. Please contact us before sending anything so we can confirm eligibility and the correct return destination. A return may need to go to a supplier or service centre rather than our trading address.

Once authorised, return goods promptly using a tracked service and suitable protective packaging. Keep photographs, proof of postage and tracking details. You pay return postage for unwanted goods unless we agree otherwise in writing. If we provide a label for convenience, this does not automatically mean postage is free; any charge will be agreed with you before the return.

The voluntary unwanted-goods offer does not cover goods made to your specification or personalised for you, software or licence keys already supplied or activated, or opened/used chemicals and consumables. A standard catalogue item dispatched by a supplier is not excluded simply because it is dropshipped. Sale goods are eligible on the same basis as other eligible goods. Gift cards are not redeemable for cash under this voluntary offer.

For chemicals, hazardous goods or batteries, contact us before arranging transport. Never send goods through a service that prohibits them. Transport restrictions do not, by themselves, remove a valid faulty-goods claim.

Faulty, damaged or incorrect goods

Contact sales@m3chs.co.uk as soon as you discover a problem, with your order number, product name, serial number where relevant, a description of the issue, and photographs or video where available. For visible transit damage, keep the packaging while we investigate. Do not continue using equipment if it may be unsafe.

We will explain the assessment and return process. Equipment may need inspection or testing by us, the supplier or an authorised service centre. We remain your seller and point of contact, including for goods dispatched directly by a supplier. The appropriate remedy may be repair, replacement or refund, depending on the circumstances, the applicable contract and UK law.

Where a faulty, damaged or incorrect-goods claim is accepted, we will arrange suitable return transport or reimburse reasonable agreed return postage where applicable. Contact us before paying for unusual or expensive transport. Goods returned for a fault do not have to be unused or unopened simply to qualify for assessment.

Warranty and assessment

Any manufacturer's warranty, duration and registration requirements are those stated for the particular product. A commercial warranty is additional to rights that apply by law; it is not a blanket replacement for them. There is no single warranty duration for every item in our catalogue.

Misuse, accidental damage, unsuitable installation, unauthorised modification and normal wear may fall outside a commercial warranty where they caused the problem. If no fault is found, or the problem is outside the applicable warranty, we will explain the findings and any proposed inspection, repair or onward delivery charge before you authorise chargeable work. We do not automatically impose an undisclosed assessment or restocking fee.

Refunds and exchanges

We will notify you after inspecting a return and explain any decision to decline it. Approved refunds will be issued to the original payment method within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to show the credit. For unwanted goods, the refund normally covers the returned goods; original and return delivery charges are not refundable unless agreed otherwise or required by law. Refunds for accepted faulty, damaged or incorrect-goods claims will include delivery costs where applicable.

For an exchange, contact us first so we can confirm availability and the return arrangements. Do not place a second order expecting the first order to be cancelled automatically.

Cancellations and legal rights

Business buyers do not have an automatic consumer cooling-off period. Our voluntary 30-day unwanted-goods offer is a separate contractual benefit. Contact us promptly if you wish to cancel before dispatch; we will confirm what can be cancelled and explain any applicable product-specific conditions agreed before purchase.

M3CHS is intended for business purchases. If a transaction is legally a consumer purchase, mandatory consumer rights still apply, including cancellation rights where applicable; calling the website trade-only does not remove them. Nothing in this policy excludes rights or liabilities that cannot lawfully be excluded.

Contact and return destination

Email: sales@m3chs.co.uk. Telephone: 07497601971. Trading address: Unit 6 Rink Way, Swadlincote, DE11 8JL, United Kingdom.

Our usual contact and returns address is Unit 6 Rink Way, Swadlincote, DE11 8JL, United Kingdom. Please obtain return instructions first, as the destination can vary by product.